FAQ

Q: What kind of products do you sell?

We offer curated, high-quality electronic gadgets — including phone accessories, smart devices, chargers, wearables, car tech, and more. All items are tested for functionality, innovation, and design.

Q: Are your products new and brand new?

Yes, all products listed on AlfaVolt are 100% brand new, unused, and sourced from trusted suppliers.

Q: Do you ship to both UAE and Saudi Arabia (KSA)?

Yes! We currently offer fast and reliable shipping to both the UAE and KSA.

Q: How long does delivery take?

 UAE: 3–4 business days                  KSA: 3-5 business days

Delays may occur during holidays or high-demand periods, but we’ll always keep you updated.

Q: Do you offer free shipping?

Yes, we offer free shipping around UAE & SAUDI ARABIA.

Q: How can I track my order?

Once your order ships, you’ll receive a tracking link via email and/or WhatsApp. You can also visit our Track Your Order page and enter your order number and email.

Q: Can I pay in Cash on Delivery (COD)?

Yes, we offer COD for the UAE and KSA.

Q: Can I cancel or change my order after placing it?

Orders can only be modified within 1 hour of placement. Contact our support team immediately via WhatsApp for changes.

Q: How do I initiate a return?

Contact our support team with your order number, the reason for the return, and a photo (if applicable). We’ll guide you through the process.

Q: What if I receive a damaged or defective product?

Please notify us within 48 hours of delivery with photos of the issue. We’ll arrange for a replacement.

Q: How can I contact you?

📧 Email: support@alfavolt.store

Our response time is usually within 12–24 hours, 7 days a week.